Privacy Policy

At The Multiverse AI, we prioritize your privacy and the safeguarding of your data above all else. All data, both personal and non-personal, is protected with the highest global standards.

The Multiverse AI is a service offered by THEMULTIVERSEAI PTE. LTD.

Our commitment to your privacy is unwavering, and we firmly believe that your personal data should always remain under your control.

1. Information Collection Notice

We handle your personal information with great care. Whenever we need information that can personally identify you, we will ask for your explicit consent. This includes situations where we need to verify your identity or process transactions, such as during cookie consent on our website or when collecting payment details for service subscriptions.

3. Data Usage

3.1 Data We Collect

We gather a range of personally identifiable information, essential for providing you with our services. This includes, but is not limited to, your name, email address, and payment details. In addition, we collect information based on your usage of our platform, utilizing cookies for the purpose of optimizing user experience and enhancing our service offerings. This data is processed in a fully anonymized manner, ensuring that no link can be established to your personal identity.

Your data is stored in the EU and processed in the US.

3.2 How We Use Your Data

We utilize your personal information for various purposes:
  • Granting complete access to all features of The Multiverse AI.
  • Processing financial transactions for our services.
  • Communicating updates about The Multiverse AI, and other opted-in information.
  • Reaching out regarding the status of your service requests, addressing any issues, and other client
    • support interactions.
  • Improving our platform and services by analyzing anonymized usage data.
Your data may be shared with trusted third parties and partners to enhance our services. However, this data is always fully anonymized prior to sharing.

3.3 Images

  • We will never use your photos to improve our model or for any other training purposes.
  • Your input photos are used solely to generate your Al headshots.
  • You retain full rights to all generated images for any purpose.

4. Data Retention Policy

Access to your data shall be terminated following the cessation of your use of our services, in accordance with our data retention policy. If there is a direct request for data deletion, all personally identifiable information will be purged upon your request. For deletion requests, please contact us at support@themultiverse.ai.

5. User Rights

As the owner of your data, the GDPR grants you several rights regarding our handling of your information:
  • Access: You can request copies of all personal data we have processed about you.
  • Rectification: You are entitled to correct or update any personal data you have provided.
  • Erasure: You can request the deletion of your personal data from our systems.
  • Restriction of Processing: You can request us to halt processing your data under certain circumstances.
  • Data Portability: You have the right to transfer your data to another entity.
For exercising these rights, please contact us at support@themultiverse.ai

6. Opt-Out Options

Beyond our core offerings, we provide additional services to enhance your experience, such as newsletters and customer satisfaction surveys. You can opt in or out of these services at any time

7. Security

We take various measures to protect your data to the best of our abilities. In order to achieve this, we make use of:
  • TLS (Transport Layer Security) is a critical component of our cybersecurity measures, employed to secure all communications between our servers and client devices.
  • DKIM (DomainKeys Identified Mail), SPF (Sender Policy Framework), and DMARC (Domain-based Message Authentication, Reporting, and Conformance), to fortify the protection of our email traffic
By integrating these standards into our email systems, we ensure a higher level of security and integrity for our email communications, thereby significantly reducing the risks of phishing and other email based threats.

8. Contact

If you have any questions about our privacy policy or want to otherwise discuss our privacy policy, you may reach out to us via support@themultiverse.ai.